Job Opening: Client & Volunteer Coordinator

Location: Yad Ezra Kosher Food Pantry

Reports To: Executive Director Job Summary:

Yad Ezra is seeking a dedicated Client & Volunteer Coordinator with a background in social work and strong computer proficiency to oversee client services and volunteer coordination. This individual will play a key role in ensuring that clients receive the necessary support while maintaining an engaged and well-organized volunteer base. The ideal candidate is compassionate, detail-oriented, and committed to upholding the dignity of those we serve.

Key Responsibilities:

Client Services:

• Serve as the primary point of contact for new and existing clients, ensuring their needs are met with dignity and efficiency.

• Collaborate with social workers, community liaisons, and partner organizations to provide comprehensive support.

• Maintain proper client records and oversee food distribution coordination, including delivery logistics.

• Provide referrals and resources while maintaining professional boundaries.

• Manage incoming calls, directing inquiries appropriately.

• Be present and available at all serving sessions to assist clients and oversee operations.

Volunteer Management:

• Work collaboratively to recruit, train, and manage volunteers, including individuals, groups, and student organizations.

• Develop and implement structured volunteer training programs to ensure a safe and effective experience.

• Oversee volunteer assignments during serving sessions and special events.

• Foster relationships with synagogues, community organizations, and schools to encourage engagement.

• Develop and oversee a volunteer retention plan, with a focus on younger generations.

Operations & Administration:

• Ensure the safety of all clients and volunteers during operations and events.

• Maintain and manage client and volunteer databases, ensuring accurate and up-to-date records.

• Establish and enforce protocols to ensure a respectful and organized environment.

• Address any challenges or conflicts with professionalism and discretion.

Qualifications & Skills:

• Bachelor’s degree in Social Work (BSW/MSW preferred) or a related field.

• Experience working with individuals facing food insecurity or similar social services.

• Strong organizational and communication skills.

• Proficiency in computer systems, including database management and Microsoft Office Suite.

• Ability to work independently and collaboratively in a fast-paced environment.

• Availability to work evenings and weekends as needed (35-36 hours per week).

Why Join Yad Ezra?

As part of our team, you’ll make a direct impact on the lives of individuals facing food insecurity while fostering meaningful community connections. We offer a supportive work environment dedicated to upholding dignity and respect for all. To Apply: Please submit your resume and cover letter to [email protected]