| Job Title: Museum Experiences Team Member Department: Education
The Nancy and David Wolf Holocaust & Humanity Center (HHC) is a world class museum and educational organization dedicated to ensuring the lessons of the Holocaust inspire action today. We are seeking a part-time. Museum Experiences Team Members to join our dedicated team of educators and be an ambassador of our mission.
Responsibilities: - Serve as a lead ambassador of HHC to all guests, exemplifying and embodying the spirit of our mission, being a role model of kindness and hope.
- Maximize the visitor experience as their first point of contact.
- Elevate HHC’s museum experience through interpreting and highlighting the museum’s lobby, artifacts, and exhibits.
- Lead engaging museum tour experiences for students and community groups within HHC’s established framework of tour offerings.
- Work collaboratively with the education team on special projects.
- Communicate and promote museum programming and initiatives to visitors.
- Manage point of sale software to sell tickets to visitors.
- Manage technology and operations in the museum to problem solve and ensure everything is working correctly.
- Daily cleaning and maintenance of museum to ensure optimum guest experiences.
- Observe and capture visitor flow and interactions with exhibits.
- Capture visitor feedback through on-site surveying.
- Create and generate reports on attendance and visitor experiences.
- Maintain relationship with public safety, guest services, and maintenance.
- Knowledge of emergency & evacuation procedures.
- Other duties as assigned.
Ideal Experience & Abilities: - Bachelor’s degree preferred but relevant experience and customer service skills to be strongly considered.
- Predominantly weekends with additional hours on evenings and at special events. Hours may vary between peak and non-peak tour season.
- Demonstrated experience in customer service & guest services preferred.
- Public speaking, performing arts/theater, or tour experience (a storyteller).
- A friendly, organized multi-tasker who is self-motivated and adaptable, able to handle logistics.
- Excellent interpersonal, organizational, and written and oral communication skills.
- Team player who can also work independently.
- Experience with point-of-sale software.
- Ability to work with diverse groups of individuals.
- Familiar with ADA compliance and best practices for guest experiences.
- Passion for Holocaust and humanity education.
Compensation:
$15/hour for weekday shifts. $18/hour for weekends. Up to 25 hours per week.
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