Resource Coordinator

Resource Center

Job Summary

The Resource Center Coordinator will assist prospective, or existing, clients by addressing inquiries and requests for services through a high level of customer service. The Resource Coordinator will analyze information obtained through initial triage and disseminate information on community resources based on the analysis of needs and preferences, while also providing coordination of resource programs.

Principal Accountabilities

Conduct assessments to match the presenting symptoms of the person served to assigned staff member, and manage the intake scheduling process with appropriate staff members.

• Clinical Triage- Assess the person served for mental health concerns and suicidal ideation, and based on judgement of needs and individual’s interest make appropriate referrals to the behavioral health department.
• Resource Management- Identify, maintain, and disseminate information on community resources by developing and maintaining a comprehensive resource file of information on organizations that provide assistance for the community.
• Customer Service- Optimize client satisfaction by responding to messages promptly and providing high quality customer service, both to external community members, partner agency personnel and internal customers such as fellow coworkers and staff.
• Coordination- Provide coordination of external and internal resource programs and community partners, such as, but not limited to, Kosher Meals on Wheels, Eldercare, and Jewish Dental Clinic. To include conducting in-home assessments, individual appointments with consumers and completing required paperwork as defined by funding/external entities.
• Compliance- Maintain client documentation standards by completing all required documentation for all clients, in a timely manner.
• Ambassadorship- Represent JFS in the broader community at community-based programs.
• Training- Maintain professional and technical knowledge by attending agency in-service programs, educational workshops and trainings.
• Security and Privacy –Adhere to agency and client protection (confidentiality) policies by regularly acclimating yourself with the JFS privacy, safety and security policies made available within the employee handbook.
• Employee Philanthropy –Participate annually in agency and partner related philanthropic activities and campaigns.
• Mission Dedication –Embody the mission and values of JFS in all work done on behalf of the agency. Utilization of the JFS key strategies will ensure success in this accountability. Additional job duties may be assigned by Resource Center Director, as needed.

Minimum Qualifications

Experience: Minimum 2 years of intake or human service experience preferred

Education: Bachelor’s Degree in Human Services or a related field, Master’s Degree Preferred

Minimum Competencies

Skills

• Technology – Ability to create, manipulate and maintain documents in Microsoft Word, Excel, Outlook; ability to utilize technology to work remotely, including Zoom; computer skills to work within agency Electronic Medical Record required.
• Interpersonal –Expresses oneself in an articulate and effective manner both verbally and in written communication.

Knowledge

• Reasoning – Ability to deal with abstract as well as concrete problematic situations and people. Ability to identify and define problems, collect data, establish facts and draw valid conclusions.
• Resources – Shares knowledge with staff by seeking out professional development opportunities and sharing new learning with staff.

Behaviors

• Time Management - Effectively utilizes their time by appropriately planning, organizing and scheduling required work hours to meet agency needs.
• Judgment - Demonstrates effective judgment by making appropriate decisions, as well as conducting and maintaining a professional appearance and manner at all times.
• Coachable - Receptive to feedback, willing to learn and embracing continuous improvement
• Other attributes that are admired in this role are resourcefulness and the ability to work well with a team.

Jewish Family Service of Metropolitan Detroit is an Equal Opportunity Employer