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Contract Support Manager

Gesher Human Services

Gesher Human Services

Customer Service
Detroit, MI, USA · Southfield, MI, USA
Posted on Wednesday, April 10, 2024

DEPARTMENT: Janitorial Contracts

SUPERVISOR: Director, Contracts


Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher's workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meetings the needs of the Jewish community.


The Contract Support Manager develops and supports federal, state and commercial contracts with the primary purpose of creating employment opportunities for individuals with disabilities.



  • High school diploma or equivalency required. Bachelor's degree preferred.


  • Four years relevant work experience required.
  • Experience with federal and/or state janitorial contracts preferred.
  • Work experience with individuals with developmental disabilities, mental illness, and/or multiple disabilities preferred.
  • Ability to build and maintain positive working relationships.
  • Strong oral and written communication skills.
  • Well-developed organizational skills with ability to meet deadlines.
  • Must be able to pass background check to obtain state and federal clearances.
  • Driving record must meet safe driving standards as established by Agency insurance carrier.
  • Valid Michigan driver’s license.


  • Prepare initial or renewal janitorial bids/service costings including determination of total cleanable square footage, equipment and supply estimation and labor estimation.
  • Participate in contract negotiations with employers, government customers and/or SourceAmerica.
  • Develop janitorial work sites, including assessing work sites utilizing appropriate forms and procedures, restructuring and adaptive devices. Match participants with job sites.
  • Place and/or approve orders for equipment, supplies and sub-contracted services.
  • Complete federal and state reports as required (ERS, QER, CRO Set-Aside, etc.)
  • Develop, coordinate and monitor plans such as Green Cleaning, Recycling, Sub- Contracting, Emergency Preparedness, and Business Continuity as required for existing and new contracts.
  • Conduct on-site trainings, including new staff orientation.
  • Develop and maintain productive relationships with employers and other Gesher departments.
  • Serve on Agency committees as appointed.
  • Prepare quotations for emergency and/or maintenance service as requested.
  • Provide back-up coverage for Site Managers.
  • Drive Agency van or vehicles as required.


Environmental conditions:

  • Ability to sit at a computer terminal for an extended period.
  • Local travel to sites.

Physical requirements:

  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Work involves the ability to work flexible hours, including evenings and weekends.
  • Work involves the ability to push and lift equipment, office furniture and accessories weighing up to 50 pounds.


As appropriate and fiscally reasonable.


This position is exempt from the overtime pay provisions of the Federal Fair Labor Standards Act.

The above job description is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this job description in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability.

This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.”

Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.